Resume
My path in UX Design & Research is driven by a heartfelt belief that technology has the power to democratize information and create a more just and inclusive world. From working as Accessibility Analyst to leading an A11y Research Working Group, my experience spans the entire product development lifecycle, ensuring the end result is inclusive products and services. These experiences include advocating for accessibility in product requirements, developing a research practice focused on accessibility, applying accessibility annotations in Figma designs, collaborating with developers on accessible solutions, and conducting manual audits to confirm our work aligns with WCAG 2.1 AA standards. Each project has advanced the mission of creating a more inclusive digital environment.
My commitment extends beyond the office; I actively engage in research projects that address real-world challenges faced by individuals with disabilities. My work, which includes studying the digital experiences of Chicago residents with blindness or low vision during the COVID-19 pandemic and their interactions with public transit systems, underscores my belief that accessibility work is a mission, not just a task.
I’m open to roles within companies a similar ethos: that innovation, inclusivity, and accessibility can have a transformative impact on people’s lives.
Experience
Senior UX Researcher, Chase | 2022-Present
Conduct qualitative research to advance the firm's personalization strategy, leading to enhanced customer experiences and engagement.
Presented data-driven reports and insights to senior management, influencing strategic decisions and leading to more personalized, customer-focused initiatives.
Trained UX team to find and report accessibility issues during heuristic evaluations.
Founded and lead the Accessibility Research Working Group, an initiative dedicated to maturing the organization's accessibility research practices.
Senior Digital Accessibility Analyst, Chase | 2018-2022
Collaborated to build and implement an accessibility program, including developing processes for ensuring compliance with WCAG 2.1.
Maintained a backlog of accessibility defects, tracking progress and ensuring timely resolution.
Reviewed chase.com content for WCAG 2.1 AA conformance using a range of techniques and tools including design reviews, automated and manual inspection.
Owned and managed the accessibility for the Chase for Business site launch, and used the opportunity to successfully shift the accessibility left.
Translated technical standards, legislative requirements into specific, actionable requirements for design and development.
Partnered with UX to design accessible web pages and features by annotating wireframes with accessibility mark-up.
Collaborated with engineers to ensure accessibility mark-up and strategy is enacted
Created digital accessibility training materials and conduct training sessions to a globally dispersed team.
Digital Communications Analyst, Country Financial (contract) | 2018-2022
Managed and maintained the enterprise content management system (CMS) ensuring seamless content publication and integration.
Trained new and existing authors on CMS usage, best practices, and content guidelines, enhancing content quality and consistency.
Wrote AP Style content for the internal news site, ensuring accuracy, clarity, and adherence to company standards.
Designed and created eye-catching graphics using Adobe Illustrator to complement and elevate written content.
Developed and implemented new features for the internal news platform to boost user engagement and optimize user experience.
Conducted regular content audits to ensure timely updates and relevance of information presented to the company audience.
Collaborated with cross-functional teams to understand communication needs and craft tailored messages for various internal departments.
Skills
WCAG 2.1, Accessibility design annotations, Accessibility training, Usability testing, Heuristic reviews, User interviews, Surveys, Card Sorts, Tree Tests, Persona development, Journey Maps, Design Blueprints, AP Style
Tools
Jaws, NVDA, Talkback, Voiceover, Axe, Colour Contrast Analyser, Figma, Figjam, UserZoom, User Testing, Optimal Workshop, Qualtrics, Jira
Education
Human Computer Interaction, MS
DePaul University, 2024
Creative Technology, MS
Illinois State University, 2016
Anthropology, BA
Northern Illinois University, 2013
Certifications
CPACC, Certified Professional in Accessibility Core Competencies | IAAP